Client Appeal Process

Clients may appeal any action or inaction such as services reduction, termination, denial, delays in eligibility determination, etc. If the client appeals within 10 days of the proposed action, the service remains in place until a hearing decision is reached.

Clients submit a request to the DHHS Director asking for a fair hearing regarding the action or inaction.

The DHHS Director assigns the client's hearing request to a hearing officer who then conducts the hearing, evaluates the facts of the case, and submits a decision to the Director for final approval.

The hearing decision may uphold the action of the Services Coordinator, may reverse the action or may establish needed action.